Frequently Asked Questions

Q: How can I sign up Internet or Mobile plan without a credit Card? (How can I get a FREE cashback Debit Visa card instantly)

A: Yes you can can apply a FREE cash back virtual Visa card in 5 minutes. See guide here. All can be done online and you can use it instantly:   How to get your FREE KOHO Credit Card instantly? 

Q: I have Public Mobile SIM already. Can you send me a referral code?

A: Yes of course.  Please use this referral code:  9XMVYX .  Or if you're on the road and can't remember this code, we offer both e-mail and SMS way to send you the referral code.  Either you  send e-mail with subject "Referral" to pm@ModemOutlet.com , or send a "hi" text message to 416-999-4449 .You'll get automatic reply with referral code and a short tutorial. Please check your spamming folder if you didn't see it in 5 minutes.

Q: I'm in Quebec (Ottawa) and I want sign up Fizz Internet or Fizz Mobile. Can you send me a referral code?

A: Yes of course.  Please use this referral code:  LYMG8 . Or Click this link .  Or if you're on the road and can't remember this code,  send a "hi" text message to 613-777-9888 (English)  or 514-312-2000 (French) .You'll get automatic reply with referral code and a short tutorial to sign up Fizz products.

Q: Can you send me the "FREE" TV channels list in bundle plans?

A:  Here it is.

TV Channels

 

Q: What is the shipping price for pallets?

A: For Canada and USA, the shipping cost for pallets is address related. For those who live nearby you can pick up locally at our office, 2133 Carp Road in Ottawa. For International, please contact us if you are looking to buy large quantities of items.

Q: Product warranty?

A: We offer 30 days money back for any purchase less than $500 value. The buyer pays return shipping cost. 

Q: Where did you ship this item from?

A: In Canada, we ship from Ottawa, Ontario. For USA, we ship from Ogdensburg, NY 13669

Q: Can I get product support from you if you I don't know how to configure modem/phone?

A: We offer basic support and it's available at support@modemoutlet.com, or SMS/WhatsApp/WeChat at 613-888-1111. Sorry, no phone support.

Q: I signed internet plan through your company and now it's not working, how can I get phone support?

A: Please contact the ISP you're using to get support. For CIK, please contact 416-848-1517, for CanNet, please contact 416-800-2323.

Q: What kind of discounts do you offer?

A: Price is negotiable if you buy large quantities. 

Q: How can I make an appointment to do onsite sign up for Internet/Cell Plan?

A: Please book an appointment with SMS/WhatsApp/Call 613-888-1111 in advance.  We can reserve a time and we meet in 2133 Carp Road, Ottawa ON K0A 1L0.